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Signa serves public trademark registry data: mark identity, filing details, owner and attorney information, proceedings, and corporate linkage (SEC, GLEIF), all sourced from official government registries and public corporate-data providers. Signa does not collect or process private communications, attorney-client privileged information, financial records, or scraped social data.

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Personal data and GDPR

Trademark applicants and registrants are sometimes individuals, so their name, country, and address (as published by the office) can constitute personal data under GDPR. Signa’s processing of this already-public registry data relies on legitimate interest (Article 6(1)(f)), the same basis used by official trademark databases and other trademark intelligence services. If an individual’s data is removed from the source registry, Signa removes it on the next sync. Send erasure or access requests to privacy@signa.so with the relevant trademark ID. Enterprise customers who need a formal Data Processing Agreement can request one from legal@signa.so.

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Deleting your organization

An owner can delete the organization in the dashboard: Settings, Danger Zone, Delete, then type the organization’s name. Access ends and the subscription is canceled at once; the content and personal data below are removed in the background, usually within 30 minutes. Deletion can’t be undone. What is deleted:
  • Your subscription is canceled immediately, without a refund. Unused credits are forfeited.
  • API keys stop working.
  • Your content: watches, alerts, portfolios, webhook endpoints and their deliveries, feedback, and the organization’s event history.
  • Every member’s Signa account: name, email, sign-in methods, sessions, and connected AI apps. Pending invitations go too.
  • Personal data in logs: IP addresses and user agents in request logs, and the text of search queries.
What is kept, and why: invoices, payments, and the billing records behind them (subscription and plan history, credit purchases and usage, monitoring charges). Tax and bookkeeping law requires us to keep them. They stay keyed to the organization’s ID; its name, settings, and people are removed. Download any invoices you need from Billing, Manage billing before you delete. Some copies age out under their normal retention instead of being deleted: request log rows (without the personal data above), application and error logs, assistant chat sessions, and backups. Members can’t delete the organization; ask an owner. If you can’t use the dashboard, an owner can email privacy@signa.so from their account’s address.

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Deleting your account

Anyone signed in can delete their own account: Settings, Danger Zone, Delete account, then type your email. Deletion happens at once and can’t be undone.
  • If you’re in an organization, you leave it first. The organization and its data stay. API keys you created keep working for the organization, and an owner can revoke them.
  • Deleted: your name, email, sign-in methods, sessions, connected AI apps, invitations you accepted, and, once your email is verified, invitations sent to it. Invitations you sent stay with the organization, without your name.
  • Aging out instead: request logs, application and error logs, and backups follow their normal retention.
The organization’s last owner can’t delete their account. Make someone else an owner first, or delete the organization. If you can’t sign in, email privacy@signa.so from your account’s address.

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Query confidentiality

API request logs, including search queries, are retained for 90 days and scoped strictly to your organization: no other customer or API user can see them. If your queries could reveal sensitive strategy (for example, marks a client intends to file), use API keys that are not tied to a specific matter and check your own organization’s policies on using third-party search tools for that work.

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Security

  • Encryption: TLS in transit; encryption at rest for all stored data.
  • Access: Least-privilege access to production systems and data.
  • Deployments: Every deployment is audited, with access logging on administrative operations.
Contact security@signa.so for a security questionnaire or current certification status.
Signa is a data platform, not a legal tool. It provides normalized registry data and computed insights (deadlines, status, entity resolution) as informational aids, not legal advice. Verify critical data points against the official registry and consult qualified trademark counsel for legal decisions.